A friend of mine who works at a major Airport Operator and Air Navigation service provider that control more than 2 million traffics per year told me that, because ITC senior management considers Twitter as a social-network, he haven't had access to Twitter from his computer during the volcano crisis, not only he but the whole company staff.

Microfeedback is gaining real momentum. In fact,a study by Corporate Leadership Council (CLC) found that frequent, fair and... Continuar leyendo