Back , when Metro de Madrid had chief station managers in each platform, in the manager booth there was a button on the phone labeled "all call". It allowed you to page every station manager in the entire line at once.
It was a lot easier to hit all call than to just track down someone. After a while, this group interruption gets tiresome because it's so wasteful. You interrupt 10 people to reach one, or you get four offers of help when one was all you needed... Continuar leyendo
Altogether Spanish people are worth about € 7 billion. This can be divided roughly into € 1.7 billion in personal financial assets (shares, savings,etc) and € 5,5 million in housing. It is logical that older people should have accumulated more wealth than younger ones. But the proportions according to an insight achieved by Banco de España seem to be shifting sharply in favor of the older cohorts, especially those aged 55 to 64. Comparing the financial and housing wealth of different age groups ... Continuar leyendo
Next Thursday I'm going to be interviewed for a job. Tell me about yourself! is one of the most asked question in an job interview. The resume gets me in the door, but it is the interview that will close the deal.
Tell me about yourself! The former is a typical behavorial-based interview question. I've got a receipt to answer behavorial-based question e.g.: the STAR method... Continuar leyendo
We can do attitude is missing from teams because Everybody opts out of the "we" part. There was an important job to be done and Everybody was sure that Somebody would do it.
An electronic mailing list or elist is a special usage of e-mail that allows Anybody to scatter information to Everybody. When Anybody selects the reflector address (this is the e-mail address of the elist) as the recipient of a message, will send a copy of that message to Everybody.
There are two important rules for a successful crisis management:
First, not to scatter responsibilities hither and yon, the boss need to take charge asap, sidelining those who obsess about the bottom line and putting the survival of operations first and above personal considerations even if it could mean stepping down for a while after the crisis is passed.
The second rule is that crisis-racked corporations should intensify their focus on their... Continuar leyendo
The following quote to be attributed to a philosopher whose name I don't remember: "who does not apply new remedies must expect new evils, because time is the best of innovators".
Goodman's concept of innovation is especially attractive it adds the locus variable and requires novelty of innovation. According to Goodman, the Steve Jobs' Ipad should only be considered an innovation from the moment it shows a super-hit.
I must confess that I have a certain weakness for Coimbatore... Continuar leyendo
An orchestra conductor faces the ultimate leadership challenge: creating perfect harmony without saying a word. To be effective you have to tap into people's sentiments, feelings, and emotions... to build raport. Leaders like orchestra conductors must be visible, to be quietly competent don't sufice.
In the 80's ancillary revenue was related to on board sales. Ancillary Revenue Director spent time honing and investigating how to generate revenue margins regarding inflight duty free sales revenue. In the 1990s and 2000's with the emergence of internet & no-frills airlines the travel market has moved to a more dynamic on-line business scenario where price and marketing were key to generate revenue, with the accelerating pace of change in the business environment Ancillary... Continuar leyendo
